FAQ Categories
Frequently Asked Questions
Find answers to common questions about our platform and servicesGeneral Questions
What is this platform about?
This platform helps you find the right marketing automation tool for your business. We provide an assessment tool that matches your specific needs with the best available solutions in the market.
Is this service free to use?
Yes, our assessment tool and platform are completely free to use. We don't charge any fees for helping you find the right marketing automation tool.
Do you have a mobile app?
Currently, we offer a web-based platform that works on all devices including mobile phones and tablets. We're exploring native mobile app development for the future.
Assessment Tool
How long does the assessment take?
The assessment typically takes 5-10 minutes, depending on how many questions you answer. Most users complete it in about 7 minutes.
Can I save my progress?
Yes, your assessment progress is automatically saved. If you return to the assessment, you can continue from where you left off.
Do I need to provide personal information?
The assessment requires optional contact information only if you want to receive recommendations via email. Otherwise, you can complete the entire assessment anonymously.
Can I retake the assessment?
Absolutely! You can take the assessment multiple times to explore different scenarios and see how your answers affect the recommended tools.
Results & Matching
How are tools ranked in the results?
Tools are ranked based on how well they match your specific answers and criteria. The matching algorithm considers both hard requirements (must-haves) and soft preferences.
Why do some tools have lower match scores?
Tools with lower match scores may not fully meet all your specified requirements. However, they might still be worth considering for their strengths in other areas.
Can I compare tools side-by-side?
Side-by-side comparison is a planned feature and will be added in a future update. For now, we focus on detailed profiles of the most popular and widely-used marketing automation platforms.
Are the results personalized?
Yes, results are completely personalized based on your assessment answers. Different answers will produce different recommendations.
Marketing Tools
How often is the tool database updated?
We update our tool database regularly to reflect pricing changes, new features, and new tools entering the market. Updates typically happen monthly.
Why is a tool I use not listed?
We focus on the most popular and widely-used marketing automation platforms. If you know of a tool we're missing, please contact us with details!
Are the tool descriptions accurate?
Yes, our tool information is sourced from official documentation, vendor websites, and verified user feedback. We strive for accuracy and update information as tools evolve.
Can I suggest a new tool?
Absolutely! Use our feedback form or contact us directly to suggest tools you think should be included in our database.
Data & Privacy
Is my data safe?
Yes, we take data privacy very seriously. All data is encrypted and stored securely on our servers. We comply with GDPR, CCPA, and other privacy regulations.
What happens to my assessment data?
Your assessment data is used only to generate your results. We don't sell your data to third parties. All assessment data are automatically purged after 12 months.
Do you track me with cookies?
We use cookies only with your consent. You control cookie preferences through our cookie consent banner. Analytics are disabled by default.
Can I request my data or delete it?
Yes, you have the right to access, correct, or delete your data. Please visit our Privacy Policy page or contact us for data requests.
Technical Issues
What browsers do you support?
We support all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. For the best experience, please keep your browser updated.
Why isn't the page loading properly?
Try refreshing the page or clearing your browser cache. If issues persist, try a different browser or device. Contact support if the problem continues.
Is your service available 24/7?
Yes, our platform is online 24/7. We perform maintenance updates occasionally during off-peak hours and notify users in advance.
How can I report a bug?
Please use our Feedback form in the footer or contact us directly with details about the bug. Include your browser, device, and steps to reproduce the issue.
Still have questions?
Can't find the answer you're looking for? Please use our feedback form or contact us directly. We're here to help!
